10 THINGS US PATIENTS EVALUATE ABOUT DOCTORS
Today in the US, patients often tend to have the notion that they go to the doctor to receive a “health care service” and that is why they want to get a service that makes them feel “good value for money” and satisfied.
1. DOCTOR-PATIENT RELATIONSHIP IN THE US
This concept may be different from the way patients in Vietnam think.
We are not talking about whether this concept is right or wrong, but if you want to be successful when working with American patients, this is an important thing to know to be able to adapt.
In fact, every time a patient comes home from a doctor’s appointment or hospital stay, they will receive surveys sent via text message or email or mail home. for patients to evaluate the quality of the doctor’s service as well as that of the clinic and hospital.
This is a common way of working in most major medical organizations in the US.
In addition, patients can also go to the clinic’s website, google review, yelp, and other websites to leave comments and reviews for the doctor.
2. EVALUATION CRITERIA
So by what criteria will patients evaluate doctors?
Most surveys will usePress-Ganey.
Below are 10 categories that patients are asked when evaluating doctors.
- Patients’ perception of the doctor’s friendliness
- Do patients feel that the doctor is listening? or not?
- Does the patient feel that the doctor cares?
- Does the patient feel that the doctor values the patient’s opinion?
- Does the doctor explain the problem the patient is experiencing clearly and easily?
- Is the language the doctor uses easy for the patient to understand?
- What is the patient’s level of confidence in the doctor?
- Would the patient recommend this doctor to others?
3. CONCLUSION
You see, all 10 of these questions are subjective because they are the patient’s perception of the doctor.
Therefore, to be successful in the medical environment in America, being good at the profession is not enough. You also need to communicate effectively with patients.
It may be that you care and respect your patients, but if you can’t help them feel that, you still won’t build a good relationship with them.
If you feel awkward while communicating with American patients and want to gain confidence when communicating with patients in English, leave a message to receive advice. question.
Please comment “yes” if the article is useful to you.
Dr. Christina Nguyen
~ The Phoenix Medical Academy
